A M Subba Rao, Member, Mysore Grahakara Parishat writes
When N.Jayaram and Pankaj Kumar Pandey were Commissioners of MUDA, time limits had been prescribed to complete the processing of various types of applications filed by the public. This worked reasonably well and by and large the public got their work done without much hassle.
When N.Jayaram and Pankaj Kumar Pandey were Commissioners of MUDA, time limits had been prescribed to complete the processing of various types of applications filed by the public. This worked reasonably well and by and large the public got their work done without much hassle.
Such a system needs to be reintroduced at MUDA now since the public is finding it very difficult to get title deeds and changes of Khatha at MUDA. MUDA must have a citizen's charter which spells out exactly how much the public have to pay for each service and how much time MUDA needs to render them that service. Right now, the public do not know the time frame. They have to pursue their applications from table to table; this procedure seems tailor-made for corruption and delay. If the service requested is the issuing of a document (such as ledger extract), MUDA can also charge them the cost of mailing by registered post. Then, the public need not even come to collect the document. It will be delivered to them within the time limit fixed by the citizen's charter.
If the prescribed fee, the supporting documents which need to be produced to avail of a particular MUDA service and the time limit within which the service has to be provided are spelt out clearly, then the public need not come inside MUDA and interact with the clerks at all. They can hand in the fee and the supporting documents at the outside counter (which should also have an information counter) and walk away secure in the knowledge that they will get the document they requested for at their doorstep within a week or two. Preventing the interaction of the public with the MUDA staff will not only reduce corruption but also increase the efficiency of the MUDA staff who at present are being seriously distracted and hampered by the public. The only public who should be allowed inside should be those who have an appointment with an official and a pass system and strict security installed to make sure that they visit only the concerned official.