B.V. Shenoy, Member, Mysore Grahakara Parishat writes
There is a big rush of ration card applicants at State Bank of Mysore branches to obtain 20 Rupee stamp papers. The attitude of the bank towards these applicants leaves a lot to be desired.
Many SBM branches have arbitrarily limited the service to these people for 1-2 hours a day. This is uncalled for. If it is a free service, the bank might have some justification for cutting down the service hours. But issuing stamp papers is not a free service, there being a Rs 5 fee on each 20 rupee stamp paper. The staff have been appointed to provide these services to the public and they can not arbitraily cut down service hours because there is a rush. If they cut down the service hours for issuing stamp paper, tomorrow, they may cut down service hours for depositing or withdrawing money. Taken to the extreme, branches may decide to work only for 1-2 hours (even though the salaries are paid for a full day's work). Can it be justified?
Also many of the people coming for stamp papers are poor people coming from surrounding villages and how many times do they have to come? Can they afford all this expense just because of some whim of the bank? What about the Mission statement of SBM "committed to provide consistently superior and personalised customer service backed by employee pride and will to excel, ... and be a responsible corporate citizen contributing to the well being of the society." Is this the consistently superior and personalised customer service? Is this the employee pride and will to excel? Is SBM being a responsible corporate citizen contributing to the well being of the society?
We also saw some branches pleading lack of 20 rupee stamp papers and selling 50 and 100 rupee papers instead. This is also unconscionable.
We request SBM branches to be kind and considerate towards these applicants, many of whom are poor and uneducated.
There is a big rush of ration card applicants at State Bank of Mysore branches to obtain 20 Rupee stamp papers. The attitude of the bank towards these applicants leaves a lot to be desired.
Many SBM branches have arbitrarily limited the service to these people for 1-2 hours a day. This is uncalled for. If it is a free service, the bank might have some justification for cutting down the service hours. But issuing stamp papers is not a free service, there being a Rs 5 fee on each 20 rupee stamp paper. The staff have been appointed to provide these services to the public and they can not arbitraily cut down service hours because there is a rush. If they cut down the service hours for issuing stamp paper, tomorrow, they may cut down service hours for depositing or withdrawing money. Taken to the extreme, branches may decide to work only for 1-2 hours (even though the salaries are paid for a full day's work). Can it be justified?
Also many of the people coming for stamp papers are poor people coming from surrounding villages and how many times do they have to come? Can they afford all this expense just because of some whim of the bank? What about the Mission statement of SBM "committed to provide consistently superior and personalised customer service backed by employee pride and will to excel, ... and be a responsible corporate citizen contributing to the well being of the society." Is this the consistently superior and personalised customer service? Is this the employee pride and will to excel? Is SBM being a responsible corporate citizen contributing to the well being of the society?
We also saw some branches pleading lack of 20 rupee stamp papers and selling 50 and 100 rupee papers instead. This is also unconscionable.
We request SBM branches to be kind and considerate towards these applicants, many of whom are poor and uneducated.