The Telecom Regulatory Authority of India (TRAI) held a meeting
with the consumers today in Mysore. MGP broughtthe following issues to
the attention of TRAI:
1. Non-BSNL telecom companies are not issuing telephone directories. All telecom companies should be required to put their subscriber directories on the internet. People can be charged for printed copies to save paper.
2. Public utilities such as railways, municipal corporation, bus service, etc. (who have been given 3- and 4-digit numbers for easier dialling) can not be accessed from non-BSNL telephones. This should be rectified.
3. BSNL gives discount to customers making use of E-bill and E-payment systems. But some other service providers are not providing such discounts.
4. Some telecom providers are not barring commercial calls on mobile despite request for the same.
5. Supreme Court orders regarding removal of Communication Towers in thickly populated areas, and residential areas are being ignored routinely.
6. There is no clarity about roaming charges.
7. Automatic complaint redressal systems employed by most telecom companies are not consumer-friendly. They must be replaced by a system manned by people to avoid long wait, wrong dialing and exasperation to the consumers.
R.Chandra Prakash, Mysore Grahakara Parishat
1. Non-BSNL telecom companies are not issuing telephone directories. All telecom companies should be required to put their subscriber directories on the internet. People can be charged for printed copies to save paper.
2. Public utilities such as railways, municipal corporation, bus service, etc. (who have been given 3- and 4-digit numbers for easier dialling) can not be accessed from non-BSNL telephones. This should be rectified.
3. BSNL gives discount to customers making use of E-bill and E-payment systems. But some other service providers are not providing such discounts.
4. Some telecom providers are not barring commercial calls on mobile despite request for the same.
5. Supreme Court orders regarding removal of Communication Towers in thickly populated areas, and residential areas are being ignored routinely.
6. There is no clarity about roaming charges.
7. Automatic complaint redressal systems employed by most telecom companies are not consumer-friendly. They must be replaced by a system manned by people to avoid long wait, wrong dialing and exasperation to the consumers.
R.Chandra Prakash, Mysore Grahakara Parishat