I travelled in Gol Gumbaz Express from Mysore to Bijapur a couple of months ago. We were given bedding at Bengaluru, but it was both dirty and wet. I lodged a written complaint with the TT on the train, but was not sure that any action would be taken. When I received an SMS from the railways that my complaint had been closed, I thought that my fears were justified. But just on a hunch, I checked with the railways on the cause for the closure and was pleasantly surprised to learn that the bedroll contract for the train was terminated for deficiency in service, based on my complaint.
The Railways are to be congratulated for this action. I request my fellow citizens not to be complacent or diffident but to lodge complaints with the concerned authorities whenever there is deficiency in service. There are still many efficient officers and these complaints may bear fruit.
R. Chandra Prakash, MGP